Processing time is currently 2 - 4 weeks approx - Postal services are also operating at a much slower rate than usual due to Covid so please expect postal delays. Thank you for your support & stay safe

Refund policy

Returns 
I don't accept returns, exchanges or cancellations. Please contact me at hello@kohsipets.com if there is a problem with your order and I will be happy to help.

Refunds
If a refund has been approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.